Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, login your account and submit order return request. Please note that returns will need to be sent to the following address:

Scents More

329 N Huntington Ave. Monterey Park, CA 91754

If your return is accepted, we’ll send you a unpaid return shipping label, as well as instructions on how and where to send your package at your cost. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scentsmore@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, custom branding or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original product payment within 10 business days (non refundable for shipping you paid). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scentsmore@outlook.com.